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Service Suite 5
home > products > Service Suite 5 > Desktop Screen Sharing & PC Remote Control


Desktop Screen Sharing & PC Remote Control


  • Are you a support tech and you need to diagnose or repair a problem on a remote PC?
  • Are you a salesperson and you wish to demo your software product on-line?
Service Suite's Desktop Sharing & PC Remote Controlis exactly what you need.With the Service Suite Remote Module you can effortlessly increase your sales or diagnose problems without the headache of firewall issues or proxy settings. Just click the "Control Desktop" button or e-mail a special link and you're ready to go.

Key Features

  • Fast Screen Updates
    Our screen sharing technology provides ultra-fast updates between your screen and the remote screen regardless of bandwidth.
  • File Transfers
    Use an split-pane explorer like interface to transfer individual files or complete directories to and from the remote desktop. Dynamic data compression speeds up transfer times for large files.
  • Firewall Friendly
    Our system was designed to be friendly with most firewalls and usually works without any modifications to the remote network.
  • Easy to Use One Click Control
    Our Desktop Remote Control module requires virtually no training for your operators. Your customers only need to click on a link to get started. No installation is required and works even when corporate security restrictions prohibit installing software.
  • 128-bit SSL Security
    When controlling or viewing a remote desktop security is a necessity. We have built into our system powerful SSL encryption and one-time-password technology to ensure access is granted only when intended by the owner of the desktop.
  • Chat Integration
    If you use one of the Service Suite Chat modules you will have an integrated chat console which gives you a "Control Desktop" button.
  • Reporting
    Powerful managerial reporting gives you the full picture of your remote control activity. Session length, connection IP addresses, and connection frequency are all tracked.

Learn More


Intrigued? Feel free to contact us for more information.

 
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